Client support
A helping hand.
When you need it.
Connect with your technician, get help with your systems, and get back to what matters.
RemotePC HelpDesk
Connect to your technician
Enter the 9-digit support code provided by your SL Digital Media technician.
This opens RemotePC to download the support application. During a session, your technician can view and control your computer. Only start a session with a technician you trust.
Talk with us
Need a support code?
Contact us first to discuss the issue and arrange assistance.
Have your device name, a description of the issue, and any error messages ready. Do not send passwords by email.
Remote support explained
What to expect.
How does a support session work?
The HelpDesk application downloads to your computer. Follow your technician’s instructions to start the session. Your technician can then remotely view and control your computer to help troubleshoot the issue.
Can I end the session?
Yes. Click “End Session” in the desktop notification to close the active support session.
What if the request seems suspicious?
Do not start a session with someone you do not recognize. End an active session and contact SL Digital Media directly using the phone number on this page.
What about support on a Mac?
Your Mac may ask you to allow the support application to view the screen or control the computer. Your technician can guide you through the prompts for your version of macOS.